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Tom Henry, Owner
J. F. Henry, Seattle, WA
"Two days of intense information downloading from an entertaining (Jon) guide. Definitely a brain stimulator. You've provided a thought process which should help any company re-invent their business."
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Jon Schallert, President
The Schallert Group, Inc.
"I hear consultants all the time telling small business owners that the way they will compete with Wal-Mart and other superstores is by providing better customer service. That’s a horrible answer! Service is only a tiny piece of the strategy one needs to convince consumers to bypass a superstore."
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