Extra Strength Customer Service
for Today's Migraine Customer

Business keynote speaker and destination business consultant Jon Schallert knows employee training, motivation, and retention are tougher today than ever before.  What's worse is customers are ruder, more demanding, and more time-pressured than ever.  This volatile combination can lead to employee/customer blow-ups that cause sales to be lost and negative impressions of a business to be formed.

In this session, Jon discusses today's "short-fuse" customers and the importance of branded service, handling disagreements, and employee empowerment.  Best practice examples, and customer retention techniques are also discussed.  Finally, Jon addresses customer "defections", creating a customer service philosophy, and how best to train a customer- focused team.  He will also teach every attendee his 5-minute employee-retraining program that will make an instantly recognizable difference with each customer who enters your business.

To learn about Jon's other speaking topics, click here.